Return & Exchange

At abHair.com, we hope that you’ll loudly exclaim, ‘Wow!’ when you receive your order.

However, we understand that there are those unique circumstances in which an order needs to be returned or exchanged. Please review our Special Restrictions outlined below.

* Special Restrictions

• We will not charge a restocking fee for an exchange, but customers may have to bear the shipping fee. 
            -For refunds: the shipping fee and restocking fee (20% of the product price) will be deducted from your refund. After your exchange or return request has been confirmed, you will be given a return address to send the items back to us.
• If you want to exchange or return a product, please email us a picture of the item. 
• We cannot accept items that are not in original factory condition. Returned items must be unaltered, unworn, undamaged, and all tags and packaging must be attached.
           -Items that have been opened or used, unless damaged or defective, cannot be returned.
• If your order included a FREE gift with purchase, the FREE gift must also be returned to receive a full refund.
           -FREE gifts do not carry any monetary value and are non-refundable. 
• Gift cards are not replaceable if lost or stolen; and non-refundable/final sale.
• Sale items are non-refundable/final sale. Items bought with points are only returnable or refundable for points.
Return Process:
Step 1:
Within 7 days after receiving your order, email abHair.com Customer Service at service@abhair.com to explain the reason for the return/exchange and to request a Return Authorization (RA) number. 
Only returned packages that include an RA number will be accepted. We have reserve the right to refuse a package if you send it without our authorization. You will be responsible for all the losses and fees incurred for packages sent without authorization.
Step 2:
Prepare returned items in secure packaging, including the original order invoice with the returns section completed.
Step 3:
Ship returned products via insured or traceable method of shipment to the returns address that we provide to you. Upon shipment, please email us the tracking number.
Upon receipt of your returned item(s), we will inspect the items and your refund will be processed. All refunds will be applied to your credit card or original method of payment within 7 to 10 business days.

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